A critical task in selecting the right Corporate Performance Management (CPM) solution is ensuring you have the right consulting partner to help you implement it. Here are six reasons why choosing the right consulting partner is arguably just as important as selecting the CPM solution.
原因1:行业专业知识
Selecting a consulting partner with resources that understand your industry and can apply that knowledge to the implementation is critical to its success. The implementation of a new CPM solution inherently needs to support your industry-specific processes and business requirements. A professional services firm focused on key metrics such as resource utilization and project realization does not have the same needs as a process manufacturer needing to manage recipes and batches, 反之亦然. 大多数CPM解决方案都可以配置或定制,以处理行业的独特需求, 然而, not every consulting vendor selling the software has the skills to properly configure the system and help your organization through a successful implementation.
原因2:不要单打独斗
Drawing on a partner’s experience to implement the solution using best practices will maximize the adoption and utilization of the solution. We have yet to meet a business owner who completed a CPM implementation solely with internal resources – and we’ve worked with Fortune 500 companies, 500人的公司, 5人公司. Consultants draw from a depth of experience and resources to make sure things are set up correctly using proven best practices. 这是一种"你不知道你不知道什么"的情况.
理由3:眼见为实
Have the partner “prove” their qualifications with a software demonstration focused on how they would implement the solution to address your unique and industry-specific requirements. 这将完成几件事. 第一个, you get a peek at the consulting vendor’s technical capabilities and their ability to “talk the talk” within your industry. 第二个, it’s an opportunity for you to vet any assumptions that you’ve made about the system and ensure that all the research you’ve done to this point is accurate. 第三, it allows you to ensure the solution delivers meaningful value to your business (don’t fall in love with the technology, 爱上科技带来的成果吧).
原因4:与交付团队会面
确保销售团队所承诺的是执行团队所能实现的, 并且交付团队与您的团队兼容. 销售团队不执行,合作伙伴的交付团队执行. 如果你不能在销售过程中见到送货团队的成员, 这应该会让你停下来. It is important to meet with them and ensure your needs are understood by the people who will be responsible for delivering the solution. 这也是衡量您的团队和交付团队是否能够协调一致的理想时机, 或者相反, 你感觉到你的文化和咨询供应商的文化不一致. CPM实施的一个主要组成部分是变更管理. When speaking with the delivery team ask for advice on how they would approach change management and make sure that your ethos on organizational change aligns with theirs.
原因5:项目人员配置
Avoid unnecessary project risk by ensuring your partner has the appropriate amount of experience with the solution. 咨询供应商是否会将部分工作外包给第三方? How many years of experience implementing the solution and in your specific industry does the implementation team have? 这些可能是最关键的问题. 即使有最好的项目管理控制, 精雕细琢的推销词, 还有风度翩翩的交付团队, if your partner lacks experience with the solution that you are paying them to implement you are introducing an unprecedented level of risk to the project. You should also ask any vendor you are considering about turnover on their implementation teams because staffing changes mid-project can negatively impact the project budget.
原因6:确保上线后的成功
一定要了解实现供应商是如何交付上线后支持的, 无论是短期的还是长期的. 通常, in the first several months after a project goes live your team will be building up their confidence and overcoming the learning curve as they adopt the solution. You must have a partner who doesn’t take a “cut the cord” approach so you can go back to the vendor for support as needed. 您还应该考虑解决方案的长期需求. 一般, CPM解决方案是针对特定的业务功能或部门需求实现的, 但久而久之就变成了一个关键的报道, 规划, 以及用于多个业务领域的可视化工具. Having a partner who can also be your “trusted advisor” will ensure your investment will have long-term benefits to your business.
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